It is always been part of our effort to ensure that the delivery of product or services to our customer are up to their satisfaction, reliable, high quality and in accordance with the client charter below:

Security

The Bank is committed to ensure the security of the operations of the Internet Banking Services.

Confidentiality

The Bank maintains strict security standards to prevent any unauthorised access to customer’s personal information.

Reliable and Quality Service

The Bank is highly committed to maintain Customers best interest at all times. All authorised staff involved in Internet Banking Services have been trained on the necessary required skills.

Accuracy of Information

The Bank shall ensure that all information provided is fair and accurate at all times. The Bank shall not deliberately intent to mislead or deceive our customers or make false representations with respect to all products or services offered via the Internet Banking Services.

Promptly Response For Enquiries and Complaints

The Bank always welcomes and encourages the Customer for any enquiries, feedback and complaints as opportunities to serve you better. The Bank shall therefore prompt and actively respond to all your interaction with us.